Handle a cancellation according to the fare conditions and the payment method used. Changing a booking and returning money need to stay consistent.
Check the selected fare, travel date and cancellation terms. Identify whether the whole journey, one leg or an individual product is affected before calculating the amount to be returned.
A return booking may contain separate journeys with different conditions. Identify what is being cancelled before changing the amount. Review the remaining journey, any released capacity and the documents still valid for travel. The payment method and staff permissions determine how the money is returned; a booking amendment does not by itself establish that a refund has completed.
An amendment can affect availability and the ticket already issued. Confirm the resulting booking state and which documents or passenger communications need to be updated.
The refund process depends on the payment provider and your permissions. Some cases may need a provider-side action or manual review. Keep the payment reference and reason available for reconciliation.
Configure the fares you sell and the payment options your passengers can use.
Explore Sales, Pricing & Payments
Offer online and in-person payments as part of your ferry sales process.
Explore Payment Options
Keep a booking connected to the passenger, selected sailing and the vehicle travelling with them.
Explore Reservations & Online BookingTell us how cancellations & refunds fits into your operation and which part you want to improve. We’ll review the relevant workflow and the scope of your setup with you.
