Frequently Asked Questions about Ferry Software

What is Ferry Software and what does it do?

Ferry Software is a complete booking and operations platform for ferry and Ro-Ro companies. It brings together online ticketing, passenger and vehicle bookings, freight handling, deck planning, payments and reporting in one unified system — allowing operators to manage their entire operation digitally and efficiently.

Who is Ferry Software designed for?

The system is built for ferry operators of any size — from small local routes and island connections to large Ro-Ro fleets and international services. Because Ferry Software is modular and highly flexible, it adapts to individual processes, capacities and operational structures.

Can passengers and vehicles be booked in one process?

Yes. Ferry Software combines passengers, cars, trailers, bikes, campers and even freight units in a single booking flow. This reduces manual steps and ensures that every reservation automatically syncs with capacity, pricing and deck availability.

How does vehicle length and deck planning work?

Vehicle length is calculated automatically based on predefined data, including trailers or overhangs. The deck management module provides a real-time visual overview of lanes, capacities and loading progress, helping crews and dispatchers optimize every departure.

Can the system manage schedules and routes?

Yes. All routes, trips, seasonal schedules and departures can be created and updated directly in the backend. Any changes are synchronized immediately across the online shop, TicketApp and agency sales.

How does Ferry Software support freight and Ro-Ro cargo?

Freight operations are fully integrated into the system. You can manage trucks, trailers, containers and cargo units, apply length-based or type-based tariffs, create manifests, generate freight documents and automate invoicing — all within the same workflow used for passenger and vehicle bookings.

Are freight operations synchronized with other parts of the system?

Yes. Freight, passengers, vehicles, prices and capacities are synchronized live across all booking channels and devices. This ensures consistent data and prevents overbooking or incorrect allocations — especially important for mixed operations.

Which payment methods are supported?

Ferry Software integrates more than 30 international payment providers, including Stripe, PayPal, Unzer and Amazon Pay. Online, on-board and agency transactions all flow into the same accounting structure with VAT, currencies and receipts handled automatically.

Is mobile ticketing possible, even offline?

Yes. With the TicketApp, crews can sell tickets, accept payments and validate bookings even without a stable network. All data is synchronized automatically once the device reconnects, ensuring a seamless workflow.

Can customer communication be automated?

Yes. The system can send confirmations, reminders, updates and post-trip messages automatically. All templates can be customized with your branding, language and communication style — ensuring consistent and professional passenger communication.

What kind of reports does Ferry Software provide?

You have access to real-time dashboards for bookings, revenue, capacity, route performance and historical comparisons. Custom filters and export options help operators analyze trends, improve planning and make data-driven decisions.

Can Ferry Software be integrated with other systems and portals?

Yes. The open API allows seamless connections to websites, accounting tools, external databases and partner platforms such as GetYourGuide or Viator. All systems exchange data in real time, ensuring consistency across your digital ecosystem.

What support and onboarding do you provide?

Support is handled directly by the PHCOM team — no call centers. Professional onboarding, training sessions and continuous assistance ensure a smooth setup. Enterprise customers receive extended project support, custom configurations and long-term guidance.