Keep contact information and booking communication connected to the service you sell. Give your team a practical starting point for responding to passenger enquiries.
Use contact management to work with the people and organisations involved in your sales. Keep the booking contact distinct from individual passenger information where your process requires both.
The booking contact may organise travel for a family, group or business. That contact is not necessarily every person on board. Keep enquiry handling and document delivery tied to the right contact while recording individual traveller information where the operating process requires it. This distinction also matters when a colleague takes over an enquiry.
Ticket and confirmation templates can carry the selected journey information. The online-ticket preview shows how the document will appear before it is used in the configured delivery process.
Google Mail and Microsoft 365 are available integration topics. Agree the account, sending permissions and message workflow for your installation. Marketing communication also needs the appropriate recipient permissions.
Keep the booking contact available to the people who answer passenger and partner enquiries.
Explore Ferry CRM & Contact Management
Connect payment providers, sales channels and the systems your team uses.
Explore Integrations & Partners
Prepare the information your ferry installation needs and define how it is kept current.
Explore Data ManagementTell us how contacts & communication fits into your operation and which part you want to improve. We’ll review the relevant workflow and the scope of your setup with you.
