Let passengers complete suitable booking steps themselves. Start with the online shop and define which later changes should remain with your staff.
The shop supports journey selection, ticket selection and guest checkout. Clear instructions and a readable total help travellers understand what they are buying.
Journey selection and guest checkout can be offered directly to passengers. Changing a vehicle, moving a paid booking or requesting a refund introduces additional fare and availability questions. Only advertise those later self-service actions when they are supported in your setup. Keep a clear staff contact for the cases that need review.
Choosing a departure is different from changing an issued booking or obtaining a refund. Confirm the available self-service actions and the fare rules for each before advertising them.
Provide a contact route for a missed departure, a vehicle change or a payment problem. Self-service should make ordinary bookings straightforward while preserving a clear exception process.
Let passengers choose a crossing, select tickets and enter their details on your website.
Explore Online Booking
Handle a cancellation according to the fare conditions and the payment method used.
Explore Cancellations & Refunds
Add Travelmanager online booking to your own website.
Explore Website IntegrationTell us how self-service booking fits into your operation and which part you want to improve. We’ll review the relevant workflow and the scope of your setup with you.
