Grundlsee: guests wanted to book before they arrived.

For Schifffahrt Grundlsee, the move towards online booking began with a clear request from guests: the ability to secure a trip in advance. The operator also needed a shared planning basis for individual tickets and groups.

Traditional passenger boat on an Alpine lake.

Historic vessels and the Three Lakes Tour

In Austria’s Ausseerland Salzkammergut, Schifffahrt Grundlsee runs historic excursion vessels on Grundlsee and traditional wooden boats on Toplitzsee. Its Three Lakes Tour takes in Grundlsee, Toplitzsee and Kammersee. The original account describes around 20 staff organising trips, groups and excursions during the season.

Before: tickets on site, groups in Excel

Tickets were sold exclusively on site, while group bookings were organised using a calendar in MS Excel. As demand and guest expectations grew, the lack of an online shop and central planning became more apparent. Guests were actively asking for digital booking so they could reserve ahead and plan their visit.

The decision: industry knowledge and personal support

Grundlsee wanted ticketing and group organisation in one system designed for boat operators. The reasons for choosing Travelmanager included its focus on tourism and passenger shipping, named contacts, direct personal support and operation that was understandable for both staff and guests.

IN DAILY OPERATION

Advance bookings change the planning day

An online shop guests adopted

Guests could book tickets before arrival, and the account reports that the online shop was very well received. They could navigate the booking process easily.

Groups and ticket sales in one place

Group bookings and ticket sales were centrally organised and clearly displayed. The team gained a significantly better overview of current occupancy.

More information before a busy day

Advance sales helped the crew plan sailings and capacity, particularly on busy days and during peak season. Staff also found the system intuitive to use in daily work.

The moment that mattered to Astrid Eder

THE CUSTOMER’S EXPERIENCE

Positive feedback from staff and guests after introduction was a key moment for Astrid Eder: it confirmed the decision to choose Travelmanager. She recommends it particularly to tourist boat operators who value clear processes, a reliable online shop and personal support that is easy to reach.

Astrid Eder · Schifffahrt Grundlsee

Summary of the original German account.

Plan bookings before your guests reach the landing.

Tell us how you organise advance tickets, groups and the capacity of your sailings.

Discuss your operation All customer stories