Grundlsee: guests wanted to book before they arrived.

Schifffahrt Grundlsee introduced online booking because guests increasingly wanted to reserve trips in advance. At the same time, the operator needed one planning basis for individual ticket sales and group bookings.

Traditional passenger boat on an Alpine lake.

Historic vessels and the Three Lakes Tour

In Austria’s Ausseerland Salzkammergut, Schifffahrt Grundlsee operates historic excursion vessels on Grundlsee and traditional wooden boats on Toplitzsee. Its Three Lakes Tour takes in Grundlsee, Toplitzsee and Kammersee. The original account describes around 20 staff organising trips, groups and excursions during the season.

Before: tickets at the landing, groups in Excel

Tickets were sold only on site, while group bookings were managed in an MS Excel calendar. As demand and guest expectations grew, the lack of an online shop and a central planning view became harder to ignore. Guests were actively asking for a way to book in advance and plan their visit before arrival.

The decision: software for passenger shipping, with personal support

Grundlsee wanted ticket sales and group organisation in one system built for boat operators. The reasons for choosing Travelmanager included its focus on tourism and passenger shipping, named contacts, direct personal support, and handling that was easy for both staff and guests to understand.

IN DAILY OPERATION

Advance bookings improve the planning day

An online shop guests were happy to use

Guests could book their tickets before arrival, and the original account reports that the online shop was very well received. The booking process was easy for guests to follow.

Groups and ticket sales in one overview

Group bookings and ticket sales were organised centrally and displayed clearly. This gave the team a much better view of current occupancy.

Better visibility before busy operating days

Advance sales gave the crew more information before busy days and peak season. That helped them plan sailings and capacity earlier, while staff also found the system intuitive in daily work.

The moment that mattered to Astrid Eder

THE CUSTOMER’S EXPERIENCE

Positive feedback from staff and guests after introduction was a key moment for Astrid Eder: it confirmed the decision to choose Travelmanager. She recommends it particularly to tourist boat operators who value clear processes, a reliable online shop and personal support that is easy to reach.

Astrid Eder · Schifffahrt Grundlsee

Summary of the original German account.

See bookings before your guests arrive at the landing.

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