CUSTOMER STORY
As bookings increased at Marksburgschifffahrt Vomfell, so did the work of coordinating reservations, invoices and staff. Travelmanager and Gastrozack became part of the operation of La Paloma, connecting cruise bookings, duty planning and onboard service.
The event vessel La Paloma operates on the Middle Rhine around Koblenz. Sightseeing tours sit alongside events and charters. The original account describes around 20 staff working with Travelmanager and Gastrozack during the season.
Reservation lists, invoices and coordination were handled almost entirely manually. Growing bookings increased the administrative workload, especially in peak season, and created avoidable opportunities for mistakes. The company wanted a system that brought the whole operation together rather than handling only isolated tasks.
Industry recommendations introduced the team to Travelmanager. The integrated industry-specific approach, easy-to-use interface and fast, reliable support convinced them. Improvements in daily efficiency and time saved in booking, planning and settlement became apparent quickly in the account.
Her assessment of the system
There is no alternative to Travelmanager.
Andrea Vomfell expresses strong confidence in the system. The original report places her first statement alongside the reasons for choosing it; her other comments describe how often the benefit is apparent and her advice to fellow operators.
IN DAILY OPERATION
Automated online bookings and improved booking processes helped the team organise scheduled cruises, events and charters. Central reports and statistics supported planning and operational decisions.
The integrated duty planner supported staff assignments. The hospitality app connected onboard service and sales, with better visibility for employees during the working day. The original account names both Travelmanager and Gastrozack.
Central planning and earlier occupancy information were particularly useful on busy days. The account highlights how this information can help the team react faster and allocate staff more precisely to support the guest experience.
How often the benefit is apparent to her
EVERY DAY!
Her advice to other operators
Better to start today than tomorrow.
Tell us how reservations, staff duties and onboard service come together on your busiest days.
