CUSTOMER STORY
As bookings increased at Marksburgschifffahrt Vomfell, the office and onboard team had more to coordinate each day. Travelmanager and Gastrozack became part of La Paloma’s operation, linking cruise bookings, duty planning and onboard service in one working routine.
The event vessel La Paloma operates on the Middle Rhine around Koblenz. Sightseeing tours run alongside events and charters. In the original account, around 20 staff worked with Travelmanager and Gastrozack during the season.
Reservation lists, invoices and day-to-day coordination were handled largely by hand. As bookings grew, so did the administrative workload, especially in peak season, and with it the risk of avoidable errors. The company wanted one industry-specific system that supported the wider operation instead of covering only individual tasks.
Travelmanager came through industry recommendations. In the original account, the team valued the integrated industry-specific approach, the easy-to-use interface and fast, reliable support. They also described improvements in daily efficiency and time saved in booking, planning and settlement.
Her assessment of the system
There is no alternative to Travelmanager.
Andrea Vomfell expresses strong confidence in the system. The original report places her first statement alongside the reasons for choosing it; her other comments describe how often the benefit is apparent and her advice to fellow operators.
IN DAILY OPERATION
Automated online bookings and improved booking processes helped the team organise scheduled cruises, events and charters. Reports and statistics from the central system supported planning and day-to-day operational decisions.
The integrated duty planner supported staff assignments. Gastrozack connected onboard service and sales, giving employees better visibility during the working day. The original account names both Travelmanager and Gastrozack as part of the setup.
On busy days, central planning and earlier visibility of occupancy were especially useful. According to the account, this helped the team react in good time and assign staff more precisely to support the guest experience.
How often the benefit is apparent to her
EVERY DAY!
Her advice to other operators
Better to start today than tomorrow.
Talk to us about how reservations, staff duties and onboard service are coordinated in your operation.
