SBS: clearer ticket sales with less time spent selecting and printing.

At Schweizerische Bodensee-Schifffahrt, slow ticket sales had become a daily operational issue. The search for a replacement system focused on a simpler sales process for counter staff, from choosing the right ticket to printing it for the passenger.

Swiss flag at the stern with a vessel in the wake.

A varied passenger operation on Lake Constance

The original SBS account describes nine vessels and an operation covering ferry routes, scheduled services, experience cruises, charters and special trips. Around 30 staff used the ticketing and sales system during the season. In that setting, a structured sales process at the counter was an important part of day-to-day operation.

Before: the old system slowed ticket sales at the counter

Long printing times and complicated selection steps delayed sales, especially on busy days. According to SBS, the existing system no longer matched what the operation needed. The company therefore looked for a replacement that would make ticket sales easier for staff and clearer in daily use.

The decision: passenger shipping requirements came first

SBS chose Travelmanager for its focus on passenger shipping, its flexibility for individual requirements and its clear sales structure. The aim was practical: improve the route from ticket selection to completed sale.

IN DAILY OPERATION

A clearer route from ticket selection to printed ticket

Clear categories and ticket items

A clearer arrangement of categories and items made the sales screen easier to understand. Staff could find the right ticket more easily during the sale.

Easier to use in everyday work

Simpler operation helped employees learn the system and work with it in daily service. Katja Wimmer particularly values that ease of use and the way it fits passenger shipping requirements.

Smoother handling on busy days

SBS reports quicker sales handling when demand is high. The original account also describes the process as clearer and more pleasant for guests and for the team at the counter.

Katja Wimmer’s recommendation

Her advice to other operators

It is worth trying.

Katja Wimmer · Schweizerische Bodensee-Schifffahrt AG
Translated from German.

Katja Wimmer recommends the system to shipping companies that want a more efficient, better organised ticket-selling process. Her recommendation to other operators is brief and practical.

Start with a typical sale at your busiest counter.

Tell us where ticket selection, printing or payment slows your team down, and we can discuss the sales process your staff actually work through.

Discuss your ticket sales process All customer stories