CUSTOMER STORY
At Schifffahrt Tegernsee, daily scheduled sailings depend on quick ticket issuing and smooth passenger boarding. By moving to Travelmanager, the operator connected previously separate online and onboard sales with card payments and a shared view of available capacity.
Bayerische Seenschifffahrt GmbH – Schifffahrt Tegernsee runs scheduled passenger services around the lake, alongside charters and experience cruises. The original report describes five vessels and around 23 staff using the ticketing and planning system during the season.
Staff sold tickets on tablets with mobile belt printers and used additional devices for card payments. The online shop was not linked to onboard sales, so the team also lacked one central view of remaining capacity. Ticket issuing and software updates took extra time in daily operation.
The key decision factors were ticket sales and card payments on one device, a direct connection between online and onboard sales, and shared capacity management across both channels. Travelmanager’s practical experience in passenger shipping also contributed to the choice.
IN DAILY OPERATION
Tegernsee reports noticeably fewer POS outages, quicker ticket issuing and faster passenger changeovers after implementation. The account also describes shorter waiting times and reliable, convenient card payments for passengers.
Reports and analyses came directly from the system instead of being prepared manually. Settlement involved fewer steps, and central capacity management brought online and onboard sales into the same operational view.
The team particularly valued advance reservations for occupancy planning, a clear dashboard and the integrated online shop. These were specific parts of the system that the account identified as useful in daily operation.
THE CUSTOMER’S EXPERIENCE
Stephan Herbst particularly highlights the fast, knowledgeable service alongside the functional benefits. In his assessment, Travelmanager connects the important processes and noticeably eases daily work in scheduled and excursion services. He considers the change worthwhile because the benefits quickly outweigh the effort in everyday operation.
Stephan Herbst · Bayerische Seenschifffahrt GmbH – Schifffahrt Tegernsee
Summary of the original German account.
Tell us how your crew sells tickets, takes card payments and keeps track of available places across onboard and online sales.
