CUSTOMER STORY
At Schifffahrt Tegernsee, daily scheduled services depend on quick ticket issuing and passenger changeovers. The move to Travelmanager connected previously separate online and onboard sales with payments and a shared view of capacity.
Bayerische Seenschifffahrt GmbH – Schifffahrt Tegernsee operates scheduled services around the lake, complemented by charters and experience cruises. The original report describes five vessels and around 23 staff using the ticketing and planning system during the season.
Staff sold tickets on tablets with mobile belt printers and used additional devices for card payments. The online shop was not connected to onboard sales, and there was no central overview of available capacity. Ticket issuing and software updates also took time.
The decisive combination was ticket sales and card payments on one device, directly connected online and onboard sales, and unified capacity management. Travelmanager’s practical experience in passenger shipping also contributed to the decision.
IN DAILY OPERATION
Tegernsee reports noticeably fewer POS outages, faster ticket issuing and quicker passenger changeovers after implementation. Shorter waiting times and reliable, convenient card payments were part of the improvement described.
Automated reports and analyses came directly from the system. Settlement became simpler, with fewer manual steps, while central capacity management brought online and onboard sales together.
The team particularly valued advance reservations for planning occupancy, a clear dashboard and the integrated online shop. These were specific parts of the system that the account identified as useful in daily operation.
THE CUSTOMER’S EXPERIENCE
Stephan Herbst particularly highlights the fast, knowledgeable service alongside the functional benefits. In his assessment, Travelmanager connects the important processes and noticeably eases daily work in scheduled and excursion services. He considers the change worthwhile because the benefits quickly outweigh the effort in everyday operation.
Stephan Herbst · Bayerische Seenschifffahrt GmbH – Schifffahrt Tegernsee
Summary of the original German account.
Tell us how your crew sells tickets, takes payments and checks available places across your sales channels.
