Use ticket scanning to check an issued ticket at the point where it is presented. Staff see the app result and can refer a ticket that needs attention to the appropriate team.
Travelmanager can generate an English online ticket with a machine-readable code. The document can include the journey, passengers and the information selected in your ticket template.
The ticket gives the traveller a portable reference to the booking. The control app uses the selected departure as the operating context. Staff should read the returned result, not interpret a readable code as automatic permission to board. If the code cannot be read, ticket lookup and the agreed exception process provide the next steps.
Select the relevant departure in the control app. Train staff to distinguish an accepted ticket from a wrong-journey, already-used or other review result supported by their configuration.
When a code cannot be read, use the available ticket lookup and your fallback procedure. Decide who can resolve a changed booking or disputed admission. Scanning a ticket does not itself replace identity or travel-document checks.
Give the departure team a practical way to check tickets for the sailing they are boarding.
Explore Boarding
Prepare ticket control for locations where connectivity is unreliable.
Explore Offline Ticket Scanning
Use the iOS app for ticket sales and control, and the Android app for ticket control.
Explore Mobile Ticket Sales & ControlTell us how ticket validation fits into your operation and which part you want to improve. We’ll review the relevant workflow and the scope of your setup with you.
